Terms and Conditions Kijangwinn – A Complete Guide to Using Our Platform

By accessing, registering for, or using any part of the Kijangwinn platform — whether through the official website at kijangwinn.net, the Android mobile app, or iOS — you automatically agree to be bound by all terms and conditions set out in this document, together with the Kijangwinn Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any part of these terms, you are required to refrain from using the Kijangwinn platform. Kijangwinn reserves the right to modify, add to, or amend these terms at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.

To register and use the kijangwinn platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Not restricted by local laws in your area from using digital entertainment services.
• Registering an account using accurate, truthful, and up-to-date personal information.
• Must not have any previously suspended or closed kijangwinn account due to a terms violation.
• Not an individual who has opted for self-exclusion from this platform.

Kijangwinn reserves the right to request identity verification (KYC — Know Your Customer) from any member at any time. This includes copies of an identification card, bank statement, or other verification documents deemed necessary. Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or account closure.

3.1 One Account Per Individual

Each individual is only permitted to hold one (1) account at kijangwinn. Multiple account registrations — whether using different names, email addresses, phone numbers, or payment methods — are strictly prohibited and may result in the closure of all related accounts along with the forfeiture of all balances and wins.

3.2 Account Security

You are solely responsible for keeping your username and password confidential. Kijangwinn strongly recommends using a strong password and enabling two-factor authentication (2FA), available free to all members. Please notify Kijangwinn immediately if you become aware of or suspect any unauthorised access to your account.

Kijangwinn shall not be liable for any losses resulting from unauthorized access caused by a user's negligence in safeguarding their login credentials.

3.3 Account Responsibility

All activity carried out through your account — including betting, deposits, withdrawals, and communications — is solely your responsibility. Kijangwinn does not permit account transfers to third parties; each account is for the personal use of its owner only.

4.1 Payment Methods

Kijangwinn supports a wide range of payment methods for the convenience of Malaysian users, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfers to all major Malaysian banks. All transactions are processed through secure, monitored payment gateways.

4.2 Minimum Deposit

The minimum deposit amount is MYR 10 for most payment methods. Maximum deposit limits vary by account level and payment method used. VIP members enjoy higher deposit limits compared to standard accounts.

4.3 Withdrawal

Withdrawal requests can be made at any time through your account panel. The minimum withdrawal amount is MYR 30. All withdrawal requests are subject to security checks before processing. Standard processing times are:

• DuitNow & e-Wallet: 15 minutes to 1 hour
• FPX (bank transfer): 1 to 3 hours
• International bank transfer: 1 to 3 business days

Kijangwinn reserves the right to request additional verification documents before approving a withdrawal request for anti-money laundering (AML) compliance purposes. Withdrawals will only be processed to the same payment method used for the deposit, except in specific circumstances approved by management.

All bonuses, promotions, and special offers provided by Kijangwinn are subject to specific terms that will be stated alongside each promotion. The general terms applicable to all bonuses are as follows:

• Each bonus has a wagering requirement that must be met before any winnings from the bonus can be withdrawn.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Each user is eligible to claim each promotion once only unless otherwise stated.
• Kijangwinn reserves the right to void any bonus claimed through improper means or resulting from a technical error.
• Bonuses have an expiry period as stated in each promotion's terms. Expired bonuses cannot be used.
• Some games may contribute differently or not at all toward wagering requirements — please check the game contribution table included with each promotion.

All games available on the Kijangwinn platform are operated using software certified by world-class providers. Game outcomes that use a Random Number Generator (RNG) are final and cannot be disputed.

For Live Casino games, results are based on the actual physical actions performed by the live dealer. Any disputes regarding live game results will be resolved based on available video recordings.

In the event of a technical failure or internet connection disruption during a game session, Kijangwinn will endeavour to restore the game to its last recorded state. However, Kijangwinn is not liable for any losses caused by technical failures beyond our control.

Confirmed and processed wagers cannot be cancelled. In the event of a significant broadcast error or technical fault, Kijangwinn reserves the right to void the affected wager and return the wagered amount to the user's account.

The following activities are strictly prohibited on the Kijangwinn platform and may result in immediate account closure, forfeiture of all balances and winnings, and legal action where applicable:

• Identity fraud: Registering an account using another person's identity or false information.
• Multiple account usage: Registering or using more than one account for yourself.
• Bonus abuse: Using dishonest methods to claim bonuses, including opening multiple accounts for this purpose.
• Money laundering: Using the Kijangwinn platform as a channel to process illicit funds or money obtained unlawfully.
• Use of automation software: Using bots, scripts, or any automated software to play or gain an unfair advantage.
• Collusion: Colluding with other players to gain an unfair advantage, including in Live Casino games.
• Hacking & system vulnerability exploitation: Attempting to gain unauthorised access to or exploit any part of the Kijangwinn system.

8.1 Closure by User

You may close your Kijangwinn account at any time by contacting our customer support team via live chat or email. Prior to closure, you may withdraw any eligible balance in your account in accordance with the standard withdrawal procedure.

8.2 Closure by Kijangwinn

Kijangwinn reserves the right to suspend or close any account at any time, without prior notice, where there is reasonable cause, including:

• Violation of any section of these terms and conditions.
• Recommendations from regulatory or law enforcement authorities.
• Failure to provide satisfactory verification documents during the KYC process.
• The user is identified as an individual who has opted for self-exclusion.
• The user is found to have engaged in any prohibited activity as outlined in Section 7.

In the event of closure due to a breach of terms, Kijangwinn reserves the right to forfeit all account balances, bonuses, and unprocessed winnings.

Kijangwinn provides this platform "as is" and makes no warranties regarding continuous availability, freedom from errors, or fitness for a particular purpose. While we make every effort to keep the platform running smoothly at all times, technical disruptions may occasionally occur.

Kijangwinn shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Service disruptions caused by system maintenance, platform updates, or technical issues beyond our control.
• Internet connection failure on the user's end.
• Financial losses arising from legitimate game outcomes.
• Unauthorised access to an account resulting from the user's negligence in safeguarding their login credentials.

Kijangwinn's maximum total liability to any user under any circumstances is limited to the amount deposited by that user in the 30 days preceding the claim.

Kijangwinn is fully committed to responsible gaming. Our platform provides a range of tools that allow users to manage their playing activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss amount you are willing to absorb within a given period.
• Play Time Limit: Set a limit on how long you can play per session or per day.
• Temporary Break: Take a break from the platform for 24 hours, 1 week, or 1 month as needed.
• Self-Exclusion: For users who feel they need to stop playing permanently or for an extended period, self-exclusion options of 6 months, 1 year, or permanently are available and processed immediately.

Kijangwinn encourages all users to treat gaming as entertainment and not as a source of income. If you or someone you know feels that gambling has become a problem, please seek available professional help.

Kijangwinn reserves the right to modify, add to, or amend these terms and conditions at any time. Any significant changes will be communicated to registered users via in-app notifications, registered email, or announcements on the official Kijangwinn website.

The "Updated" date shown at the top of this page indicates the last time this document was amended. You are encouraged to check this page periodically to ensure you are always aware of the latest version of the terms.

Continued use of the Kijangwinn platform following any changes to the terms constitutes acceptance of the updated terms. If you do not agree with the amended terms, you have the right to close your account and withdraw any remaining balance.

If you have any questions, concerns, or queries regarding these terms and conditions, the Kijangwinn customer support team is ready to assist:

• In-App Live Chat: Available 24/7 with an average response time of under 3 minutes.
• Email: [email protected] — responses are typically within 24 business hours.
• FAQ: Browse the FAQ for answers to frequently asked questions.

Kijangwinn is committed to addressing all inquiries transparently and within a reasonable timeframe. Your satisfaction and comfort as a user are our top priority.